Since our book was published, I am seeing the phrase "Business Value of Technology/IT" more and more. I guess it's a sort of affirmation or maybe even a compliment. I saw the above title on a short article by Faisal Hoque in the November issue of Baseline magazine. Faisal asserts that "Using the right metrics to assess the business value derived from technology is critical in demonstrating the effectiveness of business technology investments." I agree completely.
So what are they? Unfortunately, while Faisal gives us some excellent pointers for a process to find the metrics, there are no examples of what the metrics might be.
Check it out for yourself here: Assessing-the-Business-Value-of-Technology