Attending the IVI Winter Meeting 2012 last week revealed the increasing adoption of and recognition for the IT-CMF framework. The key message for the Members Day and the Open Day was ADOPTION. Here are just a few of my observations from the meetings:
- New Members large and small continue to join. I met first-time attendees from Astra Zeneca, Cisco and Upstreme Consulting.
- More than 250 adoptions globally of the IT-CMF, trained more than 600 IT professionals.
- Some key implementation success factors: Mobilize & establish long-term, IT-CMF-enabled team; Get the right members in the team - Senior Manager (sponsor) + IVI administrator (trained in IVI, interviewing/consulting skills); Client needs and benefits from deeper understanding of IVI content AND process; With IT-CMF, focus more on Clients strategic priorities that just getting from level to level; the kick-off meeting is very important.
- Have BCG gone back multiple times to the same client yet? Yes one client in UK has just done 4th Enterprise Architecture assessment. Progressed from level 2 to some level 4. May not want/need to go further.
- From 22,000 request for help to Gartner, #3 in the Top 10 was "Business Value of IT".
- 64% of CEO's are champions of using IT to grow the business. 18% of CFO's believe that IT delivers business value.
- David Anderson - Challenge: "If we can benchmark quality & performance and benchmark costs, how do we benchmark benefits? 8 business benefit categories: Increase revenue, protect revenue, reduce business risk, reduce cost of operations, increase customer satisfaction, enhance brand value, improve employee satisfaction, enable sustainability."
- Martin Delaney, "An organization operating at IT_CMF Level 1.5 maturity versus 2.5 at the same service levels will spend 30% (on average) more delivering."
- Joanne Legge, IT&S Professions Manager at BP in the UK, gave an excellent presentation on the extensive and methodical implementation of IT-CMF at BP which is now focusing on people. BP have done capability assessments through a number of different "lenses." Both cluster and individual. BP also participated in the IT-CMF Oil & Gas Industry Benchmarking exercise. BP have really embedded IT-CMF by mapping all 33 CC's to the BP operating model and including IT_CMF capabilities in the "License to Work" (LTW) requirements for each of the defined roles in IT. Each employee is expected to demonstrate their compliance with their LTW every year. Groups that were early adopters included the Architects Group and the Business Analysis & Consulting Group (which includes the CIO's in the business units!). By end of 2011, all 8 profession groups were live.
- Case Studies were presented by Chevron, Estee Lauder, Intel and BCG. BCG presented 5 examples of adoption from the Financial Services sector.
- A US East Coast chapter of IVI was launched - please contact me if you'd like more information.