A proper benchmarking program helps you to establish a standard for performance in order to set – and monitor – a path for improvement. It’s all about using data to better understand how IT is functioning and to figure out what changes should be made and whether or not those changes are working.
Understanding the value of this type of information, a global service company that provides innovative payment and expense management solutions for consumers and businesses reached out to DCG for help in the creation of its own benchmarking program.
We’ve put together a case study that outlines how DCG worked with the company to establish a benchmarking program and the benefits received from its implementation. Though this exact implementation may not be useful for every company, the case study highlights just how beneficial a benchmarking can be, providing value now and well into the future.
If you have any related questions, please leave a comment and we'll get back to you!
Read it now.
Vice President, Software Performance Management