IT quality and productivity performance improvement initiatives must include data-based information to guide and direct improved performance over time. This process begins with establishing a baseline of quality and productivity performance levels, which can then be used to track improved performance over time and better understand how IT is functioning.
A global service company that provides innovative payment and expense management solutions for consumers and businesses wanted to develop its own IT benchmarking program in order to identify opportunities to improve its development practices, so it reached out to David Consulting Group.
We've put together a case study to explain how we implemented the benchmarking program and the benefits in doing so thus far. Lear more about the benchmarking solutions that we offer here.